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Province hires additional staff to help with 811 backlog

'I've been assured the phone lines is not the principle bottleneck, it's the staffing,' says Randy Delorey
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Nova Scotia's health minister says more staff have been hired to help with 811 as the service continues to face overwhelming call volumes from residents looking to get tested for COVID-19.

Earlier this week, the Department of Health and Wellness said many Nova Scotians who attempted to call 811 were met with a busy signal.

As a result, Health Minister Randy Delorey says additional staff have been hired.

"I've been assured the phone lines is not the principle bottleneck, it's the staffing," said Delorey. "So they've staffed up I think an additional 15 to 17 people in the last week. These numbers are at particular points in time that a higher-than-normal and even higher than our first wave response of COVID calls coming in."

He says call numbers are higher than they anticipated, as they initially used first wave numbers as a benchmark for this month.

Delorey adds they will be looking into the telecommunication configuration portion to see if any improvements need to be made there as well.


Chris Halef

About the Author: Chris Halef

Chris is a reporter for HalifaxToday.ca and NEWS 95.7. In 2018, he won the RTDNA Dave Rogers Award for best short feature.
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