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Nova Scotia Power crews working to restore electricity (update)

Spokesperson Tiffany Chase is encouraging customers to keep checking the utility's outage map for the latest information on restoration times
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031418-storm damage-uprooted tree
A downed tree after a powerful nor'easter slammed the province late Tuesday and early Wednesday (Andrew Pinsent/HalifaxToday.ca)

Thousands of Nova Scotians remain in the dark Wednesday morning, but Nova Scotia Power says crews are making progress restoring electricity.

A powerful nor'easter slammed the province late Tuesday and early Wednesday.

The utility says heavy, wet snow and wind gusts of over 110 km/hr in some areas resulted in broken poles, downed trees and wires.

More than 700 people are working on restorations, including powerline technicians, forestry crews, damage assessors, engineers, wiring inspectors, safety specialists, customer care representatives, work planners and
supervisors.

Spokesperson Tiffany Chase said they have crews working in all areas to restore power as quickly as it's safe to do so.

"Some of the damage we're seeing, particularly in the Halifax area, is trees on power lines, as well as heavy, wet snow that's causing tree branches to lay on power lines, and in some cases, taking lines down."

She added melting heavy snow can fall off trees and onto equipment, which will sometimes trip protective devices and knock out power, but that is usually a quick-fix for restoration crews.

Chase said that's not the only reason some customers will get electricity back, then temporarily lose it again.

"Sometimes when we're making repairs, we have to actually take a bit of an outage in order to put the remainder of the customers that are connected to that power line back on," she explained. "That typically would happen if there are repairs required to a transmission line, which affects more customers and serves more customers."

Chase said once they get to each location and are able to determine what specifically caused each outage, they will be able to update the restoration time information.

"We continue to ask people to ask people to check the outage map throughout the day or call our customer care centre and we're happy to provide you an update on service in your area."

Customers can get the latest estimated restoration times by calling Nova Scotia Power at 1-877-428-6004 or checking their outage map.

Listen to Rick Howe's interview with Tiffany Chase:




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